the mash

A Disney coaster experience was just one test case for our strategic insights manager Stephanie Gries. As a market researcher, she’s logged hundreds of hours in conversation with your potential customers. (And as a mother, even more hours with her own family.) Collectively, all those talks taught her the power of developing more curiosity in both our professional and personal lives—and she says it all starts with one easy-to-ask question.

Your product has incredible features. But how will people feel because they chose it? We’re talking about the power of emotional versus rational appeals with our executive creative director and brand strategist, Anita Holman, who explains why stirring an emotional connection with your brand is a must-do if you want to stand out.

Is technology changing to meet consumers’ evolving needs or are consumers changing as a result of what technology enables? Like the chicken and the egg, it really doesn’t matter which came first. Consumer expectations and technology will keep changing, and if your brand is too chicken to keep up, you may be left with egg on your face (pun intended). Read on to learn why sharpening your digital CX is essential to your business survival.

The shift away from trade shows has been happening for years, COVID just gave companies a rationalization to make that shift happen even faster.

Providing a good customer experience starts with understanding your customer. Taking the time to recognize how contractors operate and what they need to provide better service to their customers allows you to better serve contractors. Working to show a contractor how to best use your products to improve their business can mean better service and increased profits for both of you.

The entire Interrupt team pitched in to help you prepare for the upcoming year. From channel strategy to digital trends, here are our top predictions of the biggest factors to impact your business in 2019.