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Do this now to leapfrog the competition
When competitors cut spend on innovation, delay product launches and go quiet in marketing, a confident brand can use the softness to lock in preference, specification and habit—so when demand returns to a more robust scale, growth over market is automatic. Here’s what that looks like in concrete terms.
The bold move: Own the decision infrastructure of your category
Instead of focusing on selling more now, invest in becoming the most trusted, easiest brand to choose when projects restart.
What This Means in Practice
1. Invest in deep key audience knowledge
Audience needs and triggers are changing more rapidly than ever, transforming how customers develop loyalty to brands and products. While your competition works from old knowledge about the value chain, invest in more deeply understanding the ever-changing needs of audiences critical to your success.
- Update your audience journey maps and audience personas or invest time and dollars to create them if you have never done this exercise
Why it slingshots: The better you understand your customer, the more targeted you can be with the investments you make in product innovations, marketing and support.
2. Over-invest in product selection support and sales enablement
While others reduce support, you:
- Expand data sources, relevant sales tools, BIM libraries, web descriptions and comparison tools
- Make your products the path of least resistance for key decision makers, whether that’s architects and engineers, distributors, contractors or homeowners
Why it slingshots: Specs written during slow periods often drive volume 12–36 months later. You’re planting demand others won’t see until it’s too late.
3. Step into the “steady partner” role
In uncertain markets, customers crave calm, not hype.
Instead of turning transactional, you:
- Communicate stability, availability and long-term commitment
- Maintain consistent presence in trade media and training
Why it slingshots: When the market rebounds, buyers reward the brands that never left them.
4. Build tools that make you hard to replace
Invest in assets competitors won’t quickly replicate:
- System-level solutions
- Installer training and certification
- Digital workflows embedded in customer processes
Why it slingshots: When work accelerates, switching costs matter more than price.
5. Reframe marketing as category leadership
Rather than promoting products, you:
- Educate the market on standards, best practices and risk reduction
- Become the voice of “how it should be done” (as in retail, become the aisle captain by owning knowledge of the customers who shop those product categories)
Why it slingshots: Category leaders are default winners in rebounds—they’re already trusted.
Why this strategy works
In soft markets:
- Attention is cheaper
- Competitive noise is lower
- Decision makers are more reflective and open to standardization
When the market rebounds:
- Specs are already written
- Habits are already formed
- Sales cycles compress in your favor
You don’t have to fight for growth—you inherit it because you demonstrated your commitment to the market, even in soft times. What makes this move “bold”?
It requires:
- Patience instead of panic
- Confidence instead of defensiveness
- Investment without immediate volume gratification
Most companies can’t do this. That’s exactly why it works.