the mash

In the distillation process, the mash is where raw ingredients come together for the start of something awesome. Our blog works the same way. We load up the hopper with relevant facts, smart insights and random thoughts, then watch new ideas bubble up.

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SEO isn’t dead. It’s just not enough anymore.

Search is evolving, and it’s becoming more fragmented than ever. Just six years ago, Google accounted for an estimated 91% of all search traffic. Consumers still use Google extensively, but it’s increasingly losing ground to AI tools like ChatGPT, Claude, Perplexity and even Google AI. Here’s the real question we need to be asking as marketers: “Is my brand showing up in the places where buyers are actually searching?” Find out how to make sure the answer is yes.

person laying on roof of house with solar panels on it

Upgrading to solar energy: two homeowner experiences

Through 2034, the U.S. government is offering households a tax credit to cover up to 30 percent of the cost of installing rooftop solar and battery storage. It’s called the Residential Clean Energy Credit, and two of our Interrupt team members took advantage of the policy to transform their respective homes’ power sources from gas and electric to solar. Hear their personal insights into the selection and installation process.

hand holding a printed news paper

Space Mountain and the Power of Curiosity

A Disney coaster experience was just one test case for our strategic insights manager Stephanie Gries. As a market researcher, she’s logged hundreds of hours in conversation with your potential customers. (And as a mother, even more hours with her own family.) Collectively, all those talks taught her the power of developing more curiosity in both our professional and personal lives—and she says it all starts with one easy-to-ask question.

icon representing customer experience as it relates to technology

How Technology Impacts Customer Engagement

Is technology changing to meet consumers’ evolving needs or are consumers changing as a result of what technology enables? Like the chicken and the egg, it really doesn’t matter which came first. Consumer expectations and technology will keep changing, and if your brand is too chicken to keep up, you may be left with egg on your face (pun intended). Read on to learn why sharpening your digital CX is essential to your business survival.

two workers in hardhats discussing something over a phone

How to Engage Today’s Contractor

Providing a good customer experience starts with understanding your customer. Taking the time to recognize how contractors operate and what they need to provide better service to their customers allows you to better serve contractors. Working to show a contractor how to best use your products to improve their business can mean better service and increased profits for both of you.