In the distillation process, the mash is where raw ingredients come together for the start of something awesome. Our blog works the same way. We load up the hopper with relevant facts, smart insights and random thoughts, then watch new ideas bubble up.
Starbucks, Klarna and Uber are all rolling back AI investments. Why? Unexpectedly high costs, human rework and declining customer satisfaction have shown that implementing this new technology successfully is more complicated than just deploying software. We examine how companies are moving beyond the hype into the next phase of adoption.
Search is evolving, and it’s becoming more fragmented than ever. Just six years ago, Google accounted for an estimated 91% of all search traffic. Consumers still use Google extensively, but it’s increasingly losing ground to AI tools like ChatGPT, Claude, Perplexity and even Google AI. Here’s the real question we need to be asking as marketers: “Is my brand showing up in the places where buyers are actually searching?” Find out how to make sure the answer is yes.
AI may offer speed. But what does it sacrifice in terms of brand trust? With more consumers struggling to discern what’s real, Executive Creative Director Anita Holman explores why keeping human connectivity in the mix enhances brand trust by boosting the perception of authenticity.
In the short time since artificial intelligence became part of our daily lives and public debates, it’s already made seismic shifts in the way people work. We gathered our agency’s internal AI task force, which includes writers, designers, marketers and digital experts, for a roundtable discussion of AI’s impact, learning how they expect it to change agencies, politics and beyond.
As companies realize the importance of AI, they're pouring more money than ever into the technology so as not to get left behind. But since the technology is (in many ways) maturing faster than what we can, or are willing to, execute on, we have to figure out how to correct for “the human factor”—both corporate leadership vision and team execution. How do you ensure it isn’t a limitation for success in your adoption of AI? Read Interrupt Principal Bill Rossiter’s take on the importance of AI on enabling the future success of your team and business performance.
The building materials industry is at a unique crossroads: customers want more personalized service than ever before. And AI may lend itself best to the needs of the building materials industry to deliver that. Executive Creative Director and Brand Strategist Anita Holman explores how this game-changing tool could enhance every brand’s ability to develop personalized advice in ways that were never humanly possible before.
In the race to comment on AI, senior copywriter Dan Tischler asks: what does the AI think? His discovery reaffirmed his belief that there isn’t yet a rival for the human imagination when it comes to copy.
This year has brought a tidal wave in the evolution of AI image generators. Chris Graver, our associate creative director, takes them on and learns how to make them work with (rather than against) him in his efforts to fearlessly take on the future.
With Conversational AI, brands can have more meaningful conversations with their target audience and customers — as long as they are set up to live in this world. They also have an opportunity to learn more about customer intent by how customers or potential customers are verbalizing their ask, which leads to better and more personalized marketing efforts.